Terms and Conditions
Every effort has been made to represent our hats, fascinators and veils accurately but due to the natural qualities of the materials used, some variations in colour or shape may occur. Unfortunately, Annáy Millinery cannot accept any responsibility for any variations in the appearance of the colour/hue due to the computer equipment or software used by our clients.
For bespoke items please allow 4-6 weeks from final design confirmation for completion of your item. All endeavours will be made to complete an item before this time however this is not guaranteed. All made to order pieces, usually take 2 to 3 weeks to make and send out in the post.
All prices quoted are in pounds sterling. The price agreed at the time of order is based on the specifications of the client at the time. If these specifications change and additional materials, embellishment and/or work is required, the price of the headpiece will increase in accordance with the added materials and time taken on the headpiece.
You can make payment by the following methods: PayPal or bank transfer. Unfortunately, we cannot accept Credit/Debit card payment at this time, however you can use your card with PayPal if you so wish.
Due to the bespoke nature of our designs, where each individual item is created specifically for a client, refunds are not available, deposits for bespoke orders are also non-refundable.
For commissions of bespoke custom-made items starting from £100, a minimum deposit of 60% of the total balance will be required before we begin to create your headpiece. Once you receive an invoice from us a your deposit will need to be paid within 48 hours or the order will be cancelled.
All items are carefully wrapped in tissue paper for postage and are presented in a postal box Additional hat or fascinator boxes can be purchased at an extra cost.
All items will be sent via Royal Mail First Class Signed For service. At an additional cost your item can be sent via Royal Mail Special Delivery.
We post internationally, please contact us for postage cost overseas.
An express service is available, subject to additional costs. Please contact us to discuss your requirements.